The Perryman & Associates customer support department is available Monday through Friday from 8am to 5pm ET.
Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
| Sage HRMS Support Plans | ||
| Silver Plan……. | Gold Plan | |
| Software upgrades and enhancements | √ | √ |
| Expert toll-free telephone and online support | Unlimited | Unlimited |
| Live Chat (Mon. – Fri., 9am to 5pm ET) | √ | √ |
| Sage Knowledgebase 24/7 access | √ | √ |
| Quarterly Tax updates (Payroll) | √ | √ |
| Sage Summit conference savings (per registrant) | $100 Off | $200 Off |
| Discount on web-based Anytime Learning courses | 10% Discount | Unlimited |
| Access to SageSource.com | √ | √ |
| Discount on all other training | 20% Discount | |
| Quarterly support tips and tricks live webcast | √ | |
| Priority access to a Sage HRMS dedicated support team ……… | √ | |
| Annual system check | √ | |
| Access to Sage Employer Resources | √ | |
| Discount on additional Sage HRMS products’ | 15% Discount |
| Sage Fixed Assets Support Plans | ||
| Silver Plan | Gold Plan | |
| Software version updates | √ | √ |
| Legislative and regulatory updates | √ | √ |
| Annual system check | √ | |
| Unlimited access to toll-free telephone customer support | √ | √ |
| Unlimited live chat customer support | √ | √ |
| 24-hour online access to our expert knowledgebase | √ | √ |
| Sage Fixed Assets TechFlash newsletter | √ | √ |
| Online community access | √ | √ |
| Priority access to customer support | √ | |
| Access to most senior customer support analyst available | √ | |
| Sage Summit customer conference | $100 Off Each Registration…… | $200 Off Each Registration |
| Sage Fixed Assets Anytime Learning online training | 10% Discount | Unlimited |
| Sage Fixed Assets regional or virtual classroom training discounts……… | 20% Discount |
| Sage 500 ERP Support Plans | ||
| Silver Plan….. | Gold Plan | |
| Upgrades and Enhancements | √ | √ |
| AP 1099 Tax Form Updates | √ | √ |
| Telephone and E-mail Support | 20 Cases | Unlimited |
| Online Support Knowledge System | Unlimited | Unlimited |
| Priority Access to a Support Analyst………… | √ | |
| Real-time Training | 15% | |
| Anytime Learning | √ | |
| Monthly Payment Option | √ | √ |
| NOVAtime Support Plan | ||
| Software & Hardware….. | Software Only | |
| Technical Support | √ | √ |
| Access to Software Updates………………… | √ | √ |
| Hardware Support | √ |
| Sage PFW ERP Support Plan | |
| Gold Plan | |
| Unlimited Toll-Free Telephone Support | √ |
| Automatic Version Upgrades and Regular Service Pack Updates | √ |
| Access to Sage Online 24/7 | √ |
| Option to Acquire New Modules as Your Business Grows or When You Need to Automate New Processes within Your Organization…….. | √ |
| Unlimited Tech Tuesday Realtime Learning Courses | √ |
| Unlimited Business-Building Realtime Learning Courses | √ |
| Two Private Tutor Sessions | √ |
| Sage TimeSheet Professional Support Plans | ||
| Silver Plan…. | Gold Plan | |
| Software upgrades and maintenance releases issued for Sage Timesheet during your maintenance year………. | √ | √ |
| Unlimited toll-free customer support during regular business hours | √ | √ |
| Access to online Web support center | √ | √ |
| Priority access to telephone support | √ | |
| Around-the-clock access to a technical support representative 24/7 | √ | |
| Consulting Services | 5% Discount | |
| Additional products | 15% Discount | |
| Training provided by Sage TimeSheet Professional Services Group during maintenance year | 20% Discount |
This website is owned by Perryman & Associates, Inc. Perryman & Associates is independent from Sage and is not authorized to make any statement, representation, or warranties or grant any license or permission on behalf of Sage regarding any product, service, or website content. Certain materials made available on or through this website are owned by Sage and cannot be used without the prior written permission of Sage. Used with permission from Sage Software, Inc. (www.sagenorthamerica.com)
from Sage Software, Inc. (www.sagenorthamerica.com)