The Perryman & Associates customer support department is available Monday through Friday from 8am to 5pm ET.
Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


386.734.6379 x4
Sage HRMS Support Plans
Silver Plan……. Gold Plan
Software upgrades and enhancements
Expert toll-free telephone and online support Unlimited Unlimited
Live Chat (Mon. – Fri., 9am to 5pm ET)
Sage Knowledgebase 24/7 access
Quarterly Tax updates (Payroll)
Sage Summit conference savings (per registrant) $100 Off $200 Off
Discount on web-based Anytime Learning courses 10% Discount Unlimited
Access to
Discount on all other training 20% Discount
Quarterly support tips and tricks live webcast
Priority access to a Sage HRMS dedicated support team ………
Annual system check
Access to Sage Employer Resources
Discount on additional Sage HRMS products’ 15% Discount


Support Website
Sage Fixed Assets Support Plans
Silver Plan Gold Plan
Software version updates
Legislative and regulatory updates
Annual system check
Unlimited access to toll-free telephone customer support
Unlimited live chat customer support
24-hour online access to our expert knowledgebase
Sage Fixed Assets TechFlash newsletter
Online community access
Priority access to customer support
Access to most senior customer support analyst available
Sage Summit customer conference $100 Off Each Registration…… $200 Off Each Registration
Sage Fixed Assets Anytime Learning online training 10% Discount Unlimited
Sage Fixed Assets regional or virtual classroom training discounts……… 20% Discount


Support Website
Sage 500 ERP Support Plans
Silver Plan….. Gold Plan
Upgrades and Enhancements
AP 1099 Tax Form Updates
Telephone and E-mail Support 20 Cases Unlimited
Online Support Knowledge System Unlimited Unlimited
Priority Access to a Support Analyst…………
Real-time Training 15%
Anytime Learning
Monthly Payment Option


NOVAtime Support Plan
Software & Hardware….. Software Only
Technical Support
Access to Software Updates…………………
Hardware Support


386.734.6379 x4
Sage PFW ERP Support Plan
Gold Plan
Unlimited Toll-Free Telephone Support
Automatic Version Upgrades and Regular Service Pack Updates
Access to Sage Online 24/7
Option to Acquire New Modules as Your Business Grows or When You Need to Automate New Processes within Your Organization……..
Unlimited Tech Tuesday Realtime Learning Courses
Unlimited Business-Building Realtime Learning Courses
Two Private Tutor Sessions


Support Website
Sage TimeSheet Professional Support Plans
Silver Plan…. Gold Plan
Software upgrades and maintenance releases issued for Sage Timesheet during your maintenance year……….
Unlimited toll-free customer support during regular business hours
Access to online Web support center
Priority access to telephone support
Around-the-clock access to a technical support representative 24/7
Consulting Services 5% Discount
Additional products 15% Discount
Training provided by Sage TimeSheet Professional Services Group during maintenance year 20% Discount



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