Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Click HERE to view a screen-sharing session demonstration.
Online Answers
For answers to Security and System Configuration requirements, view our FAQ page.
How It Works:
| Step 1: |
A member of our support team will talk with you to determine the nature of the problem. |
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| Step 2: |
While on the phone, you will be directed back to this page to initiate the screen-sharing session. Complete the fields in the form above, select your support representative from the drop-down menu and click the Click Herebutton. |
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| Step 3: |
You are prompted to download a small virus-free plug-in. |
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| Step 4: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard and you can end the screen-sharing session at any time. |
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